Support

We usually reply within one business day.

Applications

How long does review take?

A person reviews every application, usually within a few days. You'll see the status in the app, and we may ask for more information there.

Why was I waitlisted?

We open FounderWorld country by country and sometimes need more detail to confirm you run a business. Waitlisted applications stay on file and you'll hear from us when we can approve them.

Membership and billing

How much does it cost?

$0.99 a month (or the local equivalent shown in the app), billed through the App Store or Google Play after you're approved.

How do I cancel?

iPhone: Settings → your name → Subscriptions → FounderWorld → Cancel Subscription.
Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → FounderWorld → Cancel.

I paid but I'm still on the payment screen

Tap Restore purchases on that screen. If it still doesn't unlock, email us with your account email and the date you subscribed.

Refunds

Payments go through Apple or Google, so refunds are requested from them: reportaproblem.apple.com for Apple, or the order in your Google Play account for Android.

Safety

Use Report on any post, comment, message or profile, or Block to stop someone contacting you. We review reports within 24 hours. For anything urgent, email us.

Your account

Change your profile in the app under Profile → Edit profile. To delete your account, see Delete your account.